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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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raneen Alias

September 8, 2023

1  out of  5 rating by raneen Alias
"I hope we didn’t fine this. This message to all Charles Martin clients check your policy And make sure your are in good coverage Because I am with this office 3 year, + And I have water damage in my house I did claim through State Farm And adjuster, came to check my house After 10 days I received call and they say State Farm Insurance they denied it you’re claim because you’re a policy is not cover pipe water damage because this office they sell me cheap policy coverage and I didn’t know that. I paid over 18k to repair my house again don’t trust State Farm insurance and this office I will take you guys to small court claim"

Jennifer del Castillo

April 29, 2023

5  out of  5 rating by Jennifer del Castillo
"This is a review of Charles Martin and his office manager, Catherine, not of State Farm. A few years ago, I realized I needed an agent to talk to, answer questions, and deal with issues, so I chose Charles. It was a great decision. Charles and his office manager, Catherine, have been a pleasure to work with, whether I was buying a new home, filing a claim, or just had random questions that needed answering. I always received prompt, clear, and thorough responses. When my claim went sideways (again, not a review of State Farm), Charles and Catherine fixed it immediately - I had a response and a check within hours. Highly recommended."

Joseph M

July 29, 2022

5  out of  5 rating by Joseph M
"Charles and his team are the best! Very responsive and knowledgeable. I couldn’t be happier."

Stealth Mode

June 2, 2022

5  out of  5 rating by Stealth Mode
"Needed a rather complicated policy and Catherine and Charles made it super fast and easy! Extremely satisfied. Highly recommend!"

G.A. Bartick

March 14, 2022

5  out of  5 rating by G.A. Bartick
"Charles and his team took care of life insurance for myself and my business partner. It was an easy process and everyone at Charles' agency are true professionals and a pleasure to work with."

Vita Pascone

January 21, 2022

5  out of  5 rating by Vita Pascone
"Charles and his team have been my agent for years. They are helpful, prompt and professional. Definitely a great support for small business owners in making sure they are covered."

Kate O'Hare

January 7, 2022

5  out of  5 rating by Kate O'Hare
"Great responsiveness, on top of things, and helpful -- very pleased with their service!"

Mourad Demirjian

August 23, 2021

5  out of  5 rating by Mourad Demirjian
"This office and the staff are one of a kind! They know their trade well and have taken excellent care of all my insurance needs. Glad to have found them!"

carol Canterbury

May 18, 2021

5  out of  5 rating by carol Canterbury
"Excellent care and attention to detail. Charles is also involved in our town!"

Nate Corwin

May 7, 2021

5  out of  5 rating by Nate Corwin
"Great helpful representatives, great service. Catherine Lyons Is my representative and she’s great she’s helped me for awhile now and every renewal she gets me a great price"

sarah saypack

April 26, 2021

5  out of  5 rating by sarah saypack
"We have been using Charles for all of our insurance needs for several years.No matter where he is, or when it is, he always responds to any questions I may have. I feel like we are in the best hands and I will continue to use Charles and refer him as he is the best!"

Paul Duncan

April 22, 2021

5  out of  5 rating by Paul Duncan
"Charles has been great to work with. He’s taking care of all three of my offices and has been responsive and a pleasure to work with! If your looking to someone who’s on top of it, give him a call"

Amy Pearce

April 21, 2021

5  out of  5 rating by Amy Pearce
"I’ve worked with a number of insurance agents over the years but Charles and his team are the best! Responsiveness is key in the insurance business and they knock it out of the park. They are constantly exceeding my expectations and I’m grateful for all that they do."

Paul Rosenbluh

April 21, 2021

5  out of  5 rating by Paul Rosenbluh
"I have worked with the Martin agency for a while now. They handle the workers comp for my businesses and my home insurance as well. They always respond quickly to my calls/request. I would gladly recommend them to anyone."

Bryan Castaños

April 20, 2021

5  out of  5 rating by Bryan Castaños
"Been working with Charles and Catherine for a couple years now, and it's been a pleasure. I feel taken care of and every time I need something, Catherine is very fast to respond to the issue. Highly recommend this office for your insurance needs!"

Christina Beltran

March 19, 2021

5  out of  5 rating by Christina Beltran
"We have been with State Farm for at least five years and love the attentiveness and response time no matter what time it is, Highly recommend this State Farm Agency. You will not be disappointed"

Michael Wood

July 9, 2020

5  out of  5 rating by Michael Wood
"Charles and Marisa are very open, honest, and informative about what coverage my business needs, and continue to keep in touch with me, offering loads of helpful advice. Definitely recommend using them for your insurance needs."

Oc Wraps

January 29, 2020

5  out of  5 rating by Oc Wraps
"Superior customer service, staff is friendly and resposts really fast."

Pedro Ochoa

January 17, 2020

5  out of  5 rating by Pedro Ochoa
"Charles Martin and his team are always willing to help us with any insurance concerns or questions they are the best at what they do, I really appreciate their service."

Rose Meyer

January 9, 2020

5  out of  5 rating by Rose Meyer
"I was directed to the Sierra Madre office after a saw a posting on Facebook, saying that Sierra Madre, CA was now on the approved list for new policies. I was so excited! I worked with Catherine in that office and she was very prompt with her quotes and responses to all my questions. Definitely check them out!"

Jenny Rodriguez

January 8, 2020

5  out of  5 rating by Jenny Rodriguez
"Super friendly and helpful. Catherine was able to answer my questions and provide what I needed in a timely manner."

Ryan May

September 20, 2019

5  out of  5 rating by Ryan May
"Thank you Marisa Meza for helping me acquire the necessary insurance on my work van. Not only did Marisa help me in the beginning but I needed help with an issue many months later. She was available and attentive. She is great. I would recommend her to anyone that needs a professional. Ryan M"

Raymond Thomas

September 11, 2019

5  out of  5 rating by Raymond Thomas
"This office is really awesome from the first day they have really made my job alot easier. I am a business owner and my time is short being out here in the field and when I need them to help me out from time to time they really go out their way. So thank you guys for your help and your awesome rates on insurance, you guys rock!!!"

Jim Tucker

August 23, 2019

5  out of  5 rating by Jim Tucker
"Charles Martins State farm insurance firm is a small firm that treats you like a person and not a number. Marisa is very friendly and helpful. They are great at following up with clients. If you want to leave your big insurance company because you feel lost in the crowd- I recommend contacting them for your insurance needs whether you are just starting out wit insurance needs or- you are just thinking of making a switch. You will be treated fairly and they will do what they can to earn your business."

William Lemon

August 22, 2019

5  out of  5 rating by William Lemon
"When getting life insurance, Charles came to our house directly and went over all of our options. He even sent our daughter several books because he saw how much she loved to read. Constantly, over the years he's been our provider, he has gone over the top in providing us service. I'd highly recommend him for all of your insurance needs. We have house, auto, and life through him and State Farm and couldn't be happier with all of the policies."